Bilingual Creditor Claim Assistant
Job Description
Build Your Future With Us Are you driven by customer service and looking to grow in the insurance industry? As a Claims Assistant, you will play a key role in supporting the administration of the Dealer Services Claims Department while delivering high-quality service to external clients and partners. This position offers the opportunity to develop your expertise in a collaborative environment where client experience is a top priority. What You Will Accomplish With Us As a Claims Assistant, you will be at the heart of our operations. Your main responsibilities include:- Act as the first point of contact for incoming calls and provide professional and efficient customer service to a variety of stakeholders (claimants, financial institutions, medical and legal professionals, and dealerships).
- Respond to inquiries and complaints, assess situations, document interactions, and ensure appropriate follow-ups to deliver an excellent customer experience.
- Investigate claims-related inquiries, identify issues, and determine appropriate actions or escalate to Claims Analysts when required.
- Validate new claims by reviewing documentation for completeness and confirming coverage details prior to system entry.
- Set up new claims in the system, ensuring all required documents, authorizations, and prior claim information are included.
- Support Claims Analysts with administrative tasks, including managing workflows, correspondence, reminders, and incoming documentation.
- Communicate with claimants, employers, medical offices, insurers, and other stakeholders to gather or relay information as instructed.
- Coordinate third-party services such as independent medical exams, functional capacity evaluations, and investigations when requested.
- Demonstrates excellent verbal communication skills in both French and English, with strong active listening abilities.
- Has strong customer service orientation and the ability to handle a variety of personalities and challenging situations.
- Shows strong organizational skills with the ability to multitask and manage priorities in a high-volume environment.
- Possesses solid problem-solving, conflict resolution, and decision-making skills.
- Works effectively as part of a team and performs well under pressure.
- Has 1 to 3 years of experience in a customer service or insurance-related environment (claims experience considered an asset).
- Holds a high school diploma and ideally some post-secondary education.
- Is proficient with Microsoft Office tools (Word, Excel, Outlook) and web-based applications.
- Has knowledge of insurance products or medical terminology (asset).
- Advanced proficiency in both English and French is required, as the role involves regular verbal and written communication with clients, partners and service providers.
- Collaborative and supportive work environment
- Opportunities for professional growth and development
- Competitive total compensation package
- Culture focused on employee well-being and work-life balance
Location(s)
Vancouver / 988 Broadway WestOther Possible Location(s)
Company
iA Financial GroupPosting End Date
2026-08-28Company Overview
iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.At iA, we’re invested in you.
