Seasonal Customer Care Representative, Customer Care - Amazon Pharmacy
As a Seasonal Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness. This position is fully remote and you will be working from home virtually. This role will require you to work a variable schedule that may start and end outside of normal business hours.
This position is 40 hours per week, but may require additional or fewer hours due to business requirements. Though this is a Seasonal role, there may be an opportunity to convert to a permanent, blue badge employee with Amazon based on business need.
#everydaybetter
Key job responsibilities
Core Responsibilities:
Virtually assist customers and other advisors over the phone, email, and on the web
with billing/insurance verification, product, or service questions
Manage both inbound and outbound calls
Proactively identify solutions to questions you anticipate our customers having in each
interaction
Take a hands-on approach to resolving every issue, owning it from start to finish or
partnering with pharmacist and pharmacy staff if clinical advisement is necessary
Provide best-in-class service experience for our customers while working in a fast-paced
environment
Help answer customer inquiries regarding their insurance and copays, as well as shipping
needs
Provide our customers with technical support when navigating pharmacy.amazon.com
Serve customers in a timely manner to ensure we are maximizing our relationship with
them
Understand each interaction is about more than solving a single problem, but an
opportunity to build a long-term relationship
Promote customer privacy and safety by maintaining adherence to the company's Work
From Home policy
