(CRCL) Supervisor (Evening Shift: 32 hours/week)
CMHA NORTH AND WEST VANCOUVER

Our vision: Mentally healthy people in a healthy society

We are seeking Evening Shift Supervisors to join BC’s first Community-Led Crisis Response (CRCL) team, working Thursday to Saturday evenings, as well as Monday afternoons.

CRCL is a community-led crisis response service that provides in-person support to individuals experiencing a mental health crisis on the North Shore. Our trained crisis responders offer immediate assistance, de-escalation, and follow-up support to people aged 13 and older.

The successful candidate will provide leadership and support to a team that dispatches from a central location to communities across the North Shore, delivering consent-based, trauma-informed, and non-judgmental crisis support while helping individuals connect with relevant community resources and services.

The ideal candidate will possess a strong understanding of the barriers many people face when accessing healthcare and social services, extensive knowledge of local community resources, and a demonstrated commitment to cultural safety, cultural humility, and person-centred care.

Reports to: CRCL Manager

Direct reports: Evening shift Crisis Responders and Dispatch Navigators

Key Duties and Responsibilities

• Provides supervision to a dynamic team of crisis responders and dispatch navigators, including coaching, debriefing, timely feedback provision, performance management and review, and general practice support.
• Models and promotes respectful workplace values, collaboration, inclusion and teamwork among staff.
• Promotes collaboration with other CMHA programs and services including but not limited to counselling, outreach etc.
• Works to meet or exceed program dispatch targets set in collaboration with BC Division and other service providers.
• Positively represents the program with community partners, clients, stakeholders, and rights holders.
• Ensures that schedules, program and employee documentation, statistics, client notes etc. are recorded in accordance with CMHA policies and relevant privacy legislation.
• Oversees day-to-day operations (including effectively managing workflow and timelines pertaining to a variety of projects/tasks simultaneously, in various stages of completion).
• Assists with orientation and training of crisis responders.
• Participates in team meetings, continuing education, conferences, and/or program initiatives and assist in on-going team planning, development, evaluation and quality improvement activities.
• Assists with the development of and promotes understanding and adoption of CRCL program policies and procedures amongst staff.
• Encourages staff engagement with CMHA NWV values in their interactions with clients and colleagues.
• Supports administrative duties such as scheduling, facilitating meetings, and data entry when needed.
• Completes all required training including but not limited to Non-Violent Crisis Intervention, Suicide Intervention, Naloxone administration, etc.

Abilities and Values

• Proven people leadership skills.
• Ability to demonstrate strong boundaries with clients and staff.
• Ability to model strong work life balance and create a healthy workplace for the team.
• Strong written and verbal communication skills.
• Natural team player, collaborator and solutions focused attitude.
• Excellent interpersonal skills and ability to foster constructive relationships at all levels inside and outside the organization.
• Impeccable judgment with the ability to make timely and sound decisions to mitigate risk.
• Demonstrated knowledge of the person and family-centered care, trauma-informed care, wellness model in mental illness, and psychosocial rehabilitation.
• Ability to speak Farsi.
• Values and recognizes diversity among First Nation, Inuit and Metis communities including differently abled and LGBTQ2S+ populations.
• Handle confidential and sensitive information with discretion.
• Listen non-judgmentally and effectively de-escalate and resolve conflict.
• Demonstrated knowledge of person and family-centered care, trauma-informed care, wellness model in mental illness, and psychosocial rehabilitation.
• Demonstrated ability to identify emotional, social, or environmental barriers and intervene to eliminate stigma.
• Knowledge of harm reduction principles, crisis prevention and intervention, and conflict resolution.

Qualifications

• Experience working with people living with disabilities and/or multiple barriers including poverty, racism, trauma, non-dominant language, culture, sexuality or identified gender, and mental health or substance use challenges.
• Degree or Diploma in mental health, Counselling or Social Work.
• Experience in the field of crisis de-escalation, mental health, substance use disorder, and harm reduction.
• 3+ years of people leadership experience.
• Must have experience with using Office 365 platform and Outlook platforms.
• Valid First Aid and CPR- C with AED
• Criminal Record Check is a condition of employment.
• Valid BC driver’s license and clean driver’s abstract.
• De-escalation training and indigenous cultural competency training are recommended.

Hours of Work and Considerations

Hours: Thursday to Saturday, 4:00pm to 12:00am plus Monday 12pm to 8pm (Monday shift time negotiable) which includes a paid 30-minute interrupted meal break.
Location: On location at the Marine Drive office in North Vancouver.
Salary: $34 per hour starting wage.
Benefits: 3 weeks of vacation, RRSP and psychological and extended health benefits.

We are an equity employer and encourage applicants from women, persons with disabilities, members of visible minorities, First Nations, Inuit, and Metis people, people of all sexual orientation and genders and others who may contribute to our further diversification.

This posting does not list all of the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licenses and certificates required of candidates.

How to Apply

Please submit a cover letter letting us know a bit about yourself and why you are interested in this role with CMHA NWV, and a resume, detailing your experience and qualifications though Indeed.

Only shortlisted candidates will be contacted.

Job Type: Part-time

Pay: From $34.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• North Vancouver, BC V7P 1V7: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to start on Monday October 26?

Experience:

• people leadership: 3 years (required)
• adult mental health or substance use care: 2 years (required)

Licence/Certification:

• Class 5 Licence (required)

Work Location: In person