About the position

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services. We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust. We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day. Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture. As a Laboratory Assistant you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important role in patient care and our business and will let you see the difference that you make in patients’ lives.

Responsibilities

• Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
• Perform phlebotomies, connect/disconnect holter monitors, 24- hour blood pressure monitoring, and perform ECG tracings.
• Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
• Maintain client relationships, including responding to inquiries and following up on requests.
• Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
• Prepare specimens for transportation and testing.

Requirements

• Completion of a recognized Medical Laboratory Assistant program or equivalent related experience such as working as a healthcare professional with previous training or experience in phlebotomy, intravenous infusion and/or intravenous therapy (e.g. nurses, infusion therapist, cardiac technologist etc.).
• Proficient data entry skills.
• Excellent communication, interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• Ability to maintain the strictest standards of patient privacy and confidentiality.
• Ability to effectively relate to patients and health care providers.
• Work between 20 to 37.5 hours per week.
• Be available to work various shifts Sunday through Saturday with 2 days off each week.
• Work a variety of shifts and hours between 5:45 am to 6:45 pm. Shifts range from 4 to 7.5 hours in length.
• May be required to work split shifts and additional hours before or after a scheduled shift up to 7.5 hours on any given day to meet operational needs.
• If a shift has not been pre-assigned, you can expect to be called by the Scheduling Department between the hours of 5:15 am to 9:00 am. Please note it is essential that you are prepared and ready to report to work as early as 5:45 am.
• Shifts and schedules are subject to change in order to meet operational requirements. You may be required to change your work assignments, location, hours and/or days of work. If a change is required, we will endeavor to provide you with as much notice as practical.
• If there is a bona fide reason why you cannot work a particular shift, please notify your supervisor with as much advance notice as possible.
• All Float employees will be assigned a primary geographic region, i.e. Vancouver. Float employees are expected to work outside of their assigned geographic region when required.
• Mileage will be paid when assigned to work outside of the assigned geographic region. Mileage will not be paid when working within the assigned geographic region unless required to travel to a second location during the working day.
• Transit does not reach all Patient Service Centres (PSCs) during the required hours of operation; therefore, you must be able to reach all PSCs for the operating hours as noted above.

Nice-to-haves

• ECG training or experience is an asset.

Benefits

• Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.