Amazon Connect Consultant

We are seeking a consultant with Amazon Connect experience to help with our contact center implementations

Duration: ad-hoc consulting hours and/or fixed price

Key Responsibilities:

  • Solution Design: Lead the design and architecture of Amazon Connect solutions, including integration with other AWS services such as Lambda, Lex, S3, DynamoDB, and third-party systems.
  • Training: Train client call center reps on new Amazon technology
  • Implementation: Oversee the deployment and configuration of Amazon Connect instances, including setting up contact flows, routing profiles, and agent workspaces.
  • Customization: Develop custom IVR solutions, integrate AI/ML capabilities like chatbots using Amazon Lex, and implement call recording and analytics features.
  • Client Engagement: Work closely with clients to understand their business requirements, translate these into technical specifications, and provide expert guidance throughout the project lifecycle.
  • Integration: Design and implement seamless integrations between Amazon Connect and CRM systems, workforce management tools, and other enterprise systems.
  • Security and Compliance: Ensure that all solutions comply with industry security standards and regulations, including data encryption, secure access, and privacy considerations.

Requirements:

  • Experience: Minimum of 5 years of experience in cloud solution architecture with a focus on Amazon Connect and AWS services.
  • Certifications: AWS Certified Solutions Architect – Professional or AWS Certified Advanced Networking – Specialty is preferred.
  • Technical Expertise: Proficiency in AWS services such as Lambda, S3, DynamoDB, Lex, and Kinesis, with hands-on experience in deploying Amazon Connect.
  • Programming Skills: Strong skills in Python, Node.js, or Java, with experience in developing serverless applications.
  • Integration Experience: Experience integrating Amazon Connect with CRM platforms (e.g., Salesforce, Zendesk), workforce management systems, and other enterprise applications.
Back to blog

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...