# Company: TUS GBT US LLC # Role: Travel Consultant ## Job overview Amex GBT is a place where colleagues find inspiration in travel as a force for good and — through their work — can make an impact on our industry. We offer an inclusive and collaborative culture where your voice is valued. Create your journey at Amex GBT! Various shifts available Monday–Friday. As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re proud of our warm and inclusive culture, innovation in travel tech, internal promotions, and career advancement opportunities; many Traveler Care leaders started as Travel Counselors. ## What you will do and how we work You will advise and arrange travel for corporate business customers (individuals and groups) and book domestic and international business travel across air, road, rail, and accommodations. Typical activities include: - Analyze and research travel options. - Proactively anticipate traveler needs and sell additional services. - Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements. - Use positive telephone service techniques and act on special customer requests. - Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels. Detailed job functions and key performance indicators will be shared during the interview process. ## Skills, tools, and experience we expect - Passion for excellence in client service and proactive anticipation of needs. - Native GDS expertise (Sabre) and knowledge of GDS systems, including Sabre, required. - Strong international travel knowledge. - Phone and email servicing experience with professional written and verbal communication. - Attention to detail, integrity, and responsibility for protecting traveler information. - Background in the travel industry (business travel, leisure travel, or airline reservations) preferred. - Ability to resolve customer issues quickly and independently or with suppliers. - Demonstrated teamwork and openness to feedback. Our Traveler Care unit is a 24/7 operation. While specific colleagues are dedicated to night shifts, candidates should be flexible and prepared to work afternoon shifts (12–8pm) and weekends as required. ## Compensation and location Location: United States. The US national base salary range for this position is $39,200.00–$72,800.00. The actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. ## Benefits and culture Highlights of our comprehensive US benefits include: - Health and welfare insurance plans. - Retirement programs. - Parental leave and adoption assistance. - Wellbeing resources. - Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals. - Learning and development: access to over 20,000 courses on our learning platform, leadership courses, and internal job postings available to internal candidates first. We champion inclusion throughout the business. Colleagues can connect through global inclusion groups to share challenges, achievements, and drive awareness and action. ## Equal opportunity and accommodations All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. We are committed to providing reasonable accommodation to qualified individuals with disabilities; please let your recruiter know if you need an accommodation during the hiring process. ## Additional information For details about our US benefits programs, eligibility, and how we protect your data, consult the Amex GBT benefits materials and the Amex GBT Recruitment Privacy Statement. If you’re passionate about our mission but don’t meet every listed requirement, we encourage you to apply anyway — you may be exactly who we’re looking for. --- _This job was found on [bandana.com](https://www.bandana.com/?utm_source=jd_attribution&utm_medium=repost)_