Polish Customer Support for Netflix - Athens (Remote)

About the position

This role is for a Polish Customer Support position for Netflix, based in Athens, Greece, but with the option to work remotely from home. The job involves being the first point of contact between Norwegian customers and Netflix, providing professional technical support for various issues including payments, new series releases, forgotten passwords, error messages, and account sharing. The position requires problem-solving skills and a positive attitude. Comprehensive training will be provided before customer interaction begins.

Responsibilities

  • Provide the highest level of telephone and email support to customers on various issues.
  • Provide accurate, valuable, and complete information by applying the right procedures.
  • Build meaningful relationships by responding to customer inquiries in a polite, friendly, and professional manner.
  • Meet and exceed customer service quality, compliance, and productivity targets.
  • Create great customer service that people value and that we are proud of.
  • Be responsible for following management guidance and providing feedback.

Requirements

  • Native Polish speaking and writing skills.
  • Fluent English (B2 level).
  • Basic computer knowledge and skill level.
  • Ability to multitask.
  • Willingness to learn and develop.
  • Problem-solving skills.
  • Strong communication skills with excellent telephone etiquette and active listening abilities.
  • Good interpersonal relationship-building skills.
  • Must possess a European passport.

Nice-to-haves

  • Customer support experience in various contexts is a plus, but not a necessity.

Benefits

  • Work from your own home
  • Receive 2 additional salaries per year (14 salaries in total)
  • Performance bonuses
  • Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
  • Relocation package (flight, airport pickup, and accommodation)
  • Health insurance
  • Real estate agent to help find an apartment
  • Assistance with opening a Greek bank account and tax formalities
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