Part-Time NOC Analyst I – Weekends, Evenings, Overnight

Job Description:

  • Monitor network and system performance using various monitoring tools and software
  • Identify and troubleshoot network and system issues, escalating as necessary
  • Perform basic system and network configurations and deployments
  • Maintain accurate documentation of network and system configurations and changes
  • Collaborate with cross-functional teams to resolve issues and implement solutions
  • Monitor and respond to alerts and notifications generated by network and system monitoring tools
  • Provide timely and effective communication of network and system issues to internal and external stakeholders
  • Participate in on-call rotation and respond to after-hours incidents as needed
  • Ensure tickets are properly created and notated to account for time
  • Manage personal workload and ensure service level agreements (SLAs) are met
  • Perform additional duties as required

Requirements:

  • Associate's degree in Computer Science or related field, or equivalent work experience
  • Experience with network and system monitoring tools
  • ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus
  • Knowledge of networking concepts such as TCP/IP, routing, and switching
  • Basic understanding of server and operating system concepts, including Windows and Linux
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team-oriented environment
  • Attention to detail and ability to prioritize multiple tasks
  • Willingness to learn and adapt to new technologies and processes
  • Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
  • Must pass criminal and department of motor vehicles background checks

Benefits:

  • Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
  • VC3 offers a comprehensive benefit package and 401K/RRSP company matching
  • Opportunities for career advancement
  • Hands-on experiences and formal development programs
  • Dynamic learning environment emphasizing continuous learning
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