On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2091)
<p>Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour</p><div><div><p><b><span>ALL ABOUT TARGET</span></b><span> </span></p></div><div><p><span><span>Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.<span> </span></span></span><a href="" target="_blank"><u><span>Learn more about Target here.</span></u></a><span><span> </span></span><span> </span></p></div><div><p><b><span>ALL ABOUT ON DEMAND</span></b><span> </span></p></div><div><p><span><span>You can work as much or as little as you like as an On-Demand T</span><span>eam<span> </span></span><span>M</span><span>ember (TM)</span><span><span> </span>and</span><span><span> </span>your schedule may vary depending on shift availability and store needs. This role is ideal for those that are looking for a personalized work schedule</span><span>. </span><span> </span></span><span> </span></p></div><div><p><span><span>As an On-Demand TM</span><span>,</span><span><span> </span>you will not be included on the posted weekly<span> </span></span><span>schedule, but</span><span><span> </span>rather will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members (via our<span> </span></span><span>myTime</span><span><span> </span>mobile scheduling app) that work best with your schedule. </span></span><span> </span></p></div><div><p><span><span>When<span> </span></span><span>you<span> </span></span><span>choose</span><span><span> </span>to<span> </span></span><span>pick up<span> </span></span><span>a shift,<span> </span></span><span>reliable</span><span><span> </span>and prompt attendance is necessary</span><span>. </span><span> </span></span><span> </span></p></div><div><p><span><span>W</span><span>e</span><span><span> </span>also</span><span><span> </span></span><span>ask for<span> </span></span><span>your active engagement by picking up and working shifts once every 4 weeks (minimum of four hours)</span><span>. </span><span><span> </span></span><span>Flexibility</span><span><span> </span>can be granted</span><span><span> </span>in certain circumstances</span><span>, but you<span> </span></span><span>need</span><span><span> </span>to respond to our attempts to contact you to confirm your interest</span><span><span> </span>in working shifts at Target</span><span>.<span> </span></span><span>If you do not respond to our attempts at contact</span><span>,<span> </span></span><span>your employment may be</span><span><span> </span></span><span>terminated</span><span>.</span><span> </span><span><span> </span>Additionally, if you<span> </span></span><span>do not work<span> </span></span><span>at least</span><span><span> </span>one</span><span><span> </span>shift within 5 months, your employment with Target will be administratively<span> </span></span><span>terminated</span><span>.</span></span><span> </span></p></div><div><p><span><span>Your communication and ability to work when our business demands it most are critical to your success in this role</span><span>. </span></span><span> </span></p></div><div><p><span><span>Should you be offered a position as an On-Demand TM, you will<span> </span></span><span>be required</span><span><span> </span>to attend a Target Welcome orientation and commit to a short-term structured training schedule to ensure you are properly prepared for your new role. After that, the<span> </span></span><span>myTime</span><span><span> </span>mobile scheduling app is where you can pick up the shifts you<span> </span></span><span>desire</span><span><span> </span>to work.</span></span><span> </span></p></div><div><p><b><span>ALL ABOUT SERVICE & ENGAGEMENT </span></b><span> </span></p></div><div><p><span><span>Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction</span><span>, loyalty<span> </span></span><span>enrollment</span><span><span> </span>and<span> </span></span><span>store cleanliness</span><span>. Advocates<span> </span></span><span>of</span><span><span> </span>both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and<span> </span></span><span>ultimately guest</span><span><span> </span>loyalty. Empowered to make shopping quick and easy for guests at the<span> </span></span><span>checklanes</span><span>, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.</span></span><span> </span></p></div><div><div><p><b><span>At Target</span><span>,</span><span><span> </span>we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the</span><span><span> </span>skills and experi</span><span>e</span><span>nce of</span><span>: </span></b><span> </span></p></div><div><ul><li><span><span>C</span><span>ommunicat</span><span>ing</span><span><span> </span>and interact</span><span>ing</span><span><span> </span>with guests to build a</span><span><span> </span>welcoming guest experience<span> </span></span><span>Blending<span> </span></span><span>problem solving and decision making to positively<span> </span></span><span>impact</span><span><span> </span>the guest experience and resolve guest concerns </span></span><span> </span></li></ul></div><div><ul><li><span><span>Adapting</span><span><span> </span>to different guest interactions and situations</span></span><span> </span></li></ul></div><div><ul><li><span><span>Promoting and engaging around<span> </span></span><span>various benefits</span><span>,<span> </span></span><span>offerings</span><span><span> </span>and services </span></span><span><span> </span></span><span> </span></li></ul></div><div><p><b><span>As a Guest Advocate, no two days</span><span><span> </span>are ever the same, but a typical day will<span> </span></span><span>most likely include</span><span><span> </span>the following responsibilities:</span></b><span> </span></p></div><div><ul><li><span><span>Create an Easy, Inspiring, and Friendly guest experience by delivering on the following commitments</span></span><span> </span></li></ul></div><div><ul><li><span><span>Greet:</span></span><span> </span></li></ul></div><div><ul><li><span><span>10ft: be friendly – smile, make eye contact, or wave</span></span><span> </span></li></ul></div><div><ul><li><span><span>4ft: greet the guest,<span> </span></span><span>smile</span><span><span> </span>and<span> </span></span><span>initiate</span><span><span> </span>a warm, helpful interaction</span></span><span> </span></li></ul></div><div><ul><li><span><span>Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience</span></span><span> </span></li></ul></div><div><ul><li><span><span>End every guest transaction with a sincere thank you</span></span><span> </span></li></ul></div><div><ul><li><span><span>Actively support team efforts and<span> </span></span><span>assist</span><span><span> </span>peers in other areas while<span> </span></span><span>maintaining</span><span><span> </span>a positive and respe</span><span>ctful attitude</span></span><span> </span></li></ul></div><div><ul><li><span><span>Adjust to business and guest needs to deliver an easy and inspiring guest experience</span></span><span> </span></li></ul></div><div><ul><li><span><span>Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard</span><span>.</span><span> </span></span><span> </span></li></ul></div><div><ul><li><span><span>Scan and bag all guest items efficiently,<span> </span></span><span>accurately</span><span><span> </span>and in compliance with food safety standards and company best practices</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Work efficiently to minimize guest wait time while<span> </span></span><span>maintaining</span><span><span> </span>guest service and accuracy</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Make the guest aware of current and upcoming brand launches, store<span> </span></span><span>activities</span><span><span> </span>and events</span><span>.</span></span><span> </span></li></ul></div></div><div><div><ul><li><span><span>Know and speak<span> </span></span><span>to</span><span><span> </span>the benefits of Target Loyalty programs with every guest and<span> </span></span><span>assist</span><span><span> </span>with<span> </span></span><span>application, sign</span><span>-up</span><span>, and<span> </span></span><span>sign in</span><span><span> </span>as needed</span><span>. </span></span><span> </span></li></ul></div><div><ul><li><span><span>Be familiar with all fulfillment services, and know how to direct the guest to enroll,<span> </span></span><span>activate</span><span><span> </span>and use them</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Understand and show guests how to use Wallet and the other features and offerings within the Target App</span><span>.</span><span> </span></span><span> </span></li></ul></div><div><ul><li><span><span>Attempt every return and follow register prompts,<span> </span></span><span>partnering</span><span><span> </span>with immediate<span> </span></span><span>l</span><span>eaders as needed to help solve<span> </span></span><span>issues<span> </span></span><span>for the guest while following Target</span><span>’</span><span>s policies and procedures</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Partner</span><span><span> </span>with<span> </span></span><span>l</span><span>eaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Deliver easy and</span><span><span> </span></span><span>accurate</span><span><span> </span>service to all Order Pick Up, Drive Up, and Registry guests</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Stock supplies during store<span> </span></span><span>open</span><span><span> </span>hours while being available for the guest</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Demonstrate a culture of ethical conduct,<span> </span></span><span>safety</span><span><span> </span>and compliance</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Work in a safe manner<span> </span></span><span>at all times</span><span>;<span> </span></span><span>comply with</span><span><span> </span>all safety policies</span><span>,</span><span><span> </span></span><span>best practices</span><span>, and training; report hazards and correct where possible.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and<span> </span></span><span>maintain</span><span><span> </span>a compliance culture while executing those duties, such as compliance with federal, state, and local<span> </span></span><span>adult beverage</span><span><span> </span>laws.</span></span><span> </span></li></ul></div><div><ul><li><span><span>All other duties<span> </span></span><span>based</span><span><span> </span>on business needs</span><span>.</span></span><span> </span></li></ul></div><div><p><b><span>WHAT WE ARE LOOKING FOR</span></b><span> </span></p></div><div><p><b><span>This m</span><span>ay</span><span><span> </span>be the right job for you if:</span></b><span> </span></p></div><div><ul><li><span><span>You enjoy interacting and helping others - including guests that<span> </span></span><span>shop</span><span><span> </span>our store and fellow team members you work with</span><span>. </span></span><span> </span></li></ul></div><div><ul><li><span><span>You thrive in a fast-moving, highly<span> </span></span><span>active</span><span><span> </span>and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. </span></span><span> </span></li></ul></div><div><ul><li><span><span>You are open to<span> </span></span><span>working</span><span><span> </span>a flexible work schedule with varying hours,<span> </span></span><span>days</span><span><span> </span>or shifts (including nights, weekends,<span> </span></span><span>holidays</span><span><span> </span>and other peak shopping times).</span></span><span> </span></li></ul></div></div><div><div><p><b><span>The good news is that we have some amazing training that will help teach you ever</span><span>y</span><span>thing you need to know to be a<span> </span></span><span>Guest</span><span><span> </span>Advocate.</span><span><span> </span></span><span>But</span><span>,</span><span><span> </span>there are a few<span> </span></span><span>skills</span><span><span> </span>you should have from the get-go:</span></b><span> </span></p></div><div><ul><li><span><span>Communicating effectively</span><span>, including using positive language and<span> </span></span><span>attentive</span><span><span> </span>to<span> </span></span><span>guests</span><span><span> </span>needs</span></span><span> </span></li></ul></div><div><ul><li><span><span>Capability to<span> </span></span><span>remain</span><span><span> </span>focused and composed in a fast-paced environment and<span> </span></span><span>accomplish</span><span><span> </span>multiple tasks within established<span> </span></span><span>timeframes</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Welcoming and helpful attitude toward guests and other team members</span></span><span> </span></li></ul></div><div><ul><li><span><span>Attention to detail while<span> </span></span><span>multi-task</span><span>ing</span></span><span> </span></li></ul></div><div><ul><li><span><span>Willing to educate guests and<span> </span></span><span>engage around<span> </span></span><span>products and services</span></span><span> </span></li></ul></div><div><ul><li><span><span>Ability to communicate on multiple frequency devices and<span> </span></span><span>operate</span><span><span> </span>handheld scanners, and other<span> </span></span><span>technology</span><span><span> </span>equipment as directed</span></span><span> </span></li></ul></div><div><ul><li><span><span>Work both independently and with a team</span></span><span> </span></li></ul></div><div><ul><li><span><span>Resolve guest questions quickly on the spot</span></span><span> </span></li></ul></div><div><p><b><span>We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics<span> </span></span><span>that</span><span><span> </span>we expect:</span></b><span><span> </span></span><span> </span></p></div><div><ul><li><span><span>Accurately handle cash register operations</span></span><span><span>,</span></span><span><span><span> </span>cash transactions</span></span><span><span>, and support cash office operations as needed</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Scan,<span> </span></span><span>handle</span><span><span> </span>and move merchandise efficiently and safely, including<span> </span></span><span>frequently</span><span><span> </span>lifting or moving<span> </span></span><span>product</span><span><span> </span>up to 10 pounds</span><span><span> </span></span><span>and occasionally lifting or moving merchandise up to 44 pounds without<span> </span></span><span>additional</span><span><span> </span>assistance from others.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Flexibility</span><span><span> </span>when picking up shifts<span> </span></span><span>(e.g., nights,<span> </span></span><span>weekends</span><span><span> </span>and holidays)</span><span><span> </span>to help meet store needs</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>A</span><span>ctive engagement by picking up and working shifts</span><span><span> </span></span><span>as well as responding<span> </span></span><span>to</span><span><span> </span>our attempts at contact</span><span>. <span> </span></span><span>You must work at least one shift within<span> </span></span><span>5</span><span><span> </span></span><span>months</span><span> or you will be administratively<span> </span></span><span>terminated</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Ability to remain mobile for the duration of a scheduled shift (shift length may vary).</span></span><span> </span></li></ul></div></div></div><p>Find competitive benefits from financial and education to well-being and beyond at <a href="" target="_blank"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span> Eligibility</b></p>Please paste this url into your preferred browser to learn about benefits eligibility for this role: | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)</b></p><p><span>In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel. </span></p>Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.