Member Service Associate at Community Health Options: 100% Remote (ME)

Title: Member Service Associate

Location: Remote ME

Department: Member Services

Job Description:

Compensation: $18.00 per hour

If you are a personable, customer-service oriented individual and are interested in helping people understand the complexities of health insurance looking for a seasonal opportunity with the possibility of transitioning to permanent full-time we want to hear from you!

Community Health Options is a non-profit, Member-led health insurance plan providing comprehensive health insurance benefits to individuals, families, and businesses. Our team of Member Services Associates (MSA) is responsible for assisting Community Health Options’ Members by responding to phone, mail, and/or email inquiries accurately and resolving issues in a consistent manner through an efficient, empathetic, positive and customer-focused approach.

The MSA facilitates comprehensive ‘first call resolution’ for our Members through a commitment to exceptional customer service, superior product knowledge and by effectively partnering with internal and external business partners. The MSA acts as a knowledgeable and empathic Member advocate providing navigational support for Community Health Options’ health insurance processes and online web systems.

Additionally, the Member Services Associate supports health care providers, insurance agents and brokers using a similar customer-focused model. The MSA fosters and maintains close working relationships with all clients and takes a proactive, problem solving approach to meet their needs.

QUALIFICATIONS

  • Strong commitment to high level customer service.
  • Previous experience working with health insurance or a health care environment is preferred
  • One-year practical work experience in a call center or equivalent customer service environment
  • High school diploma, general education degree or equivalent
  • Able to analyze and interpret verbal and written instructions
  • Ability to effectively present information in a clear and concise manner
  • Ability to type quickly, efficiently, and accurately
  • Ability to multi-task using multiple computer systems and screens with strong organizational and time management skills
  • Ability to incorporate feedback to further professional development
  • Must be able to work in a fast-paced environment and adapt to change
  • Strong verbal and written communication skills
  • Ability to work as part of a goal oriented team
  • Knowledge of Microsoft Office products

Full-time seasonal positions will start in November with a multiweek education program. This is a remote position that requires a private and quite workspace and a high-speed internet connection where Community Health Options will provide the required equipment. Convenient eight-hour shifts are available between 8AM – 5PM Monday through Friday with weekends and major holidays off. A seasonal hourly rate of $18.00 per hour and up to a $500 completion bonus is available!

Potential for permanent full-time opportunities available upon completion of seasonal assignment through January 2027 for those that qualify and are interested in being part of the Community Health Options Team!

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...