IT Support Civil Servant (Entry / Junior Level)

Role Description The IT Support Civil Servant (Entry / Junior Level) at Le Likès - Quimper is a part-time remote role providing first-line technical assistance to staff, students, and administrative offices. Daily tasks include responding to support requests via email or ticketing system, troubleshooting hardware and software issues, and assisting with user accounts, passwords, and access rights. The role also involves supporting basic network connectivity, helping maintain and update IT documentation, and escalating complex incidents to senior IT staff as needed.

The IT Support Civil Servant collaborates with educational and administrative teams to ensure digital tools, learning platforms, and public sector systems run smoothly and securely.

Qualifications

  • Strong communication skills to interact clearly and respectfully with users, document issues, and provide understandable guidance.
  • Knowledge of government relations and public sector processes, with an understanding of how IT support aligns with institutional and regulatory requirements.
  • Familiarity with local government or public sector environments, including working within established procedures and compliance frameworks.
  • Analytical skills to diagnose technical problems, identify root causes, and propose practical solutions.
  • Basic knowledge of computer hardware, operating systems (Windows, macOS), and common productivity software (e.g., office suites, email clients).
  • Ability to manage multiple support requests, prioritize tasks, and work independently in a remote setting.
  • Strong customer service orientation, patience, and professionalism when supporting users with varied technical skill levels.
  • Relevant education or training in IT support, computer science, or a related field; entry-level certifications (e.g., CompTIA A+) are an asset.
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