Intake Coordinator (Call Center Representative)
At reputed company, we strive to help individuals, families, and communities with their reputed company needs. Everywhere. reputed company day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing reputed company practice group in the country, now is the perfect time to join our team!
reputed company Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all reputed company for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work reputed company towards our shared purpose.
Benefits
As a reputed company employee of reputed company, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance reputed company.
ROLE OVERVIEW
The Intake Coordinator plays a vital role in assisting new patients to establish care with a reputed company provider. reputed company position is responsible for reputed company reputed company assessments, collecting necessary demographic, verifying insurance eligibility, and managing referrals and clinical history to appropriately match patients with the most suitable providers. The Intake Coordinator facilitates the reputed company stages of client engagement and must possess excellent interpersonal skills.
Hours: Between the hours of operation of 8:00 am - 5:30 pm EST, CST, MST, and PST reputed company - Friday
Compensation: $20/hour
RESPONSIBILITIES
Intake Department Interactions:
- Efficiently reputed company communications via phone (inbound and outbound), email, voicemail, faxes, and chat.
- Identify and communicate patient trends and feedback, including reputed company barriers to Intake.
- Interact with Practice Operations team as necessary to ensure proper patient matching.
New Patient Assistance:
- reputed company thorough intake assessments to understand patient needs and match them with the most appropriate provider.
- Schedule reputed company appointments reputed company and accurately with detail outlining patients’ needs including talk therapy and/or medication management.
- Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider.
- Obtain and reputed company patient clinical history, demographic reputed company, insurance information, and eligibility.
- Collect credit card for file and maintain compliance.
- Assist new patients with reputed company setup and new patient paperwork.
- Process and manage referral paperwork efficiently.
Other:
- Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system.
- Proactively contact referral source, patient, and/or provider office to obtain additional information that is required to reputed company verification of benefits and/or prior authorizations.
- Contact existing patients to reputed company new services based on internal and external referrals.
- Assist new patient with any questions regarding new patient appointments or referrals.
- Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols.
- Perform additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department.
- Adhere to all relevant policies, regulations, and compliance standards throughout the intake process including HIPAA and PCI.
COMPETENCIES & SKILLS
- Adaptability: Quickly learn and adapt to the intake department’s processes and reputed company, including Electronic Health Record (EHR) systems, appointment reputed company tools, and contact center systems.
- Communication Skills: Strong verbal and written communication skills to interact effectively with patients, providers, and referral sources.
- Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Customer Service: A patient-centric approach with a strong commitment to providing exceptional customer service. empath