Hub Supervisor, Overnight, Bilingual
Job Description:
- Provide real-time coaching, feedback, and emotional support/debriefing to responders
- Ensure adherence to program standards, policies, procedures, and guidelines
- Assist responders in determining when to intervene or make required reports
- Review contact reports, recorded interactions, and text transcripts for quality assurance
- Provide assessments, feedback, and recommendations during responder evaluations
- Support, supervise, and provide feedback to trainee responders
- Assist with roleplays and other training activities during virtual training sessions
- Participate in mentoring shifts
- Evaluate trainees and provide recommendations
- Perform other duties as required or assigned
Requirements:
- Minimum of two years of experience as a responder/in a crisis or distress centre
- Sound knowledge of crisis intervention principles and skills
- Knowledge of best practices in suicide prevention
- Ability to remain calm under pressure
- Empathy, flexibility, and adaptability
- Excellent listening and communication skills in both English and French
- Collaborative approach and ability to work as part of a team
- Ability to work with diverse ethno-racial and cultural backgrounds, teams, and stakeholders
- High levels of sensitivity and diplomacy
- Strong interpersonal skills
- Reliability and flexibility to work various shifts
- Strict adherence to confidentiality policies
- Availability for evenings, weekends, holidays, changing schedules, and short-notice work
- Dedicated private home workspace equipped with essential tools and resources
- Computer with secure internet access
- Telephone headset or hands-free device
Benefits:
- HOOPP defined benefit pension plan
- Professional development opportunities
- Job stability
- Career development
- Opportunity to contribute to meaningful healthcare initiatives
- Part-time permanent employment
