--- About brighthush At brighthush, we’re redefining the way people experience travel. Our mission is simple to turn every journey into a memorable adventure by providing personalized, hassle‑free booking solutions for hotels, cruises, and group travel. With a global network of partners and a passion for customer delight, brighthush has become a trusted name in the travel industry. Whether you’re a seasoned traveler or planning your first getaway, we’re here to make every step of the journey seamless and enjoyable. Why Join brighthush? Working at brighthush means becoming part of a vibrant, forward‑thinking team that values creativity, collaboration, and continuous learning. We empower our employees to grow both personally and professionally, offering Fully remote work with flexible scheduling to support work‑life balance Comprehensive onboarding and ongoing training from industry experts Access to cutting‑edge tools and resources that streamline booking processes Opportunities to advance into senior customer support, account management, or product roles Competitive compensation tied to performance, plus a suite of employee perks Position Overview We’re looking for enthusiastic, detail‑oriented Customer Service Specialists to join our remote team and focus on hotel bookings. In this role, you’ll be the first point of contact for travelers seeking the perfect stay, guiding them through research, selection, and reservation while ensuring a flawless experience. Key Responsibilities Client Engagement Respond promptly to inquiries via phone, email, and live chat, providing clear, accurate information about hotel options, amenities, pricing, and availability. Booking Management Secure reservations on behalf of clients, ensuring all details are captured accurately and confirming bookings with hotels. Research & Recommendations Utilize brighthush’s proprietary database and third‑party tools to identify hotels that match client preferences, budgets, and travel itineraries. Record Keeping Maintain meticulous records of all client interactions, booking details, and follow‑up actions in our CRM system. Team Collaboration Work closely with the Sales, Operations, and Quality Assurance teams to resolve issues, share insights, and improve service processes. Continuous Learning Stay up‑to‑date on industry trends, new hotel partnerships, and policy changes that impact booking options. Performance Reporting Track key metrics such as response time, booking volume, and customer satisfaction scores, and contribute to regular performance reviews. Training & Development Attend virtual training sessions, workshops, and team meetings to sharpen skills and share best practices. Essential Qualifications High school diploma or equivalent; bachelor’s degree preferred. Excellent verbal and written communication skills in English; additional languages are a plus. Strong customer‑service mindset with a friendly, professional demeanor. Ability to work independently, manage time effectively, and meet deadlines in a remote setting. Basic computer literacy comfortable using email, spreadsheets, and CRM platforms. Reliable high‑speed internet connection and a quiet workspace. Passion for travel and a genuine desire to help clients create unforgettable stays. Preferred Qualifications Prior experience in hospitality, travel, or customer‑service roles. Familiarity with hotel booking engines (e.g., Sabre, Amadeus) or travel APIs. Experience with data entry, inventory management, or reservation systems. Knowledge of travel regulations, visa requirements, and safety protocols. Ability to speak one or more additional languages (Spanish, French, Mandarin, etc.). Key Skills & Competencies Communication Clear, concise, and empathetic communication across multiple channels. Problem Solving Quick thinking to resolve booking issues and find creative solutions. Attention to Detail Accuracy in data entry, booking confirmations, and record keeping. Technology Savvy Comfortable navigating web-based tools, spreadsheets, and CRM systems. Adaptability Ability to thrive in a fast‑changing environment and handle multiple tasks simultaneously. Team Player Collaborative mindset, willing to share knowledge and support colleagues. Career Growth & Learning Opportunities At brighthush, we believe in nurturing talent. As a Customer Service Specialist, you’ll have the chance to Advance to Senior Support or Team Lead roles, overseeing larger client portfolios. Transition into Account Management, where you’ll build long‑term relationships with corporate clients. Move into Product or Operations, shaping the tools and processes that power our booking engine. Participate in cross‑functional projects, gaining exposure to sales, marketing, and technology teams. Earn certifications in hospitality, travel technology, or customer experience through our learning portal. Work Environment & Culture brighthush’s culture is built on trust, transparency, and a shared love for travel. We celebrate diversity, encourage innovation, and prioritize employee well‑being. Highlights include Fully remote work with flexible hours to accommodate different time zones. Weekly virtual coffee chats and monthly town‑hall meetings to keep everyone connected. Open‑door policy your voice matters, and leadership is always listening. Regular team‑building activities, both virtual and in‑person, to foster camaraderie. Access to a global network of travel partners, offering exclusive discounts and perks. Compensation, Perks & Benefits While specific salary ranges vary by experience and location, brighthush offers a competitive base pay plus performance‑based incentives. Additional benefits include Health, dental, and vision insurance (for eligible employees). Paid time off, including vacation, sick leave, and personal days. Flexible spending accounts and retirement savings plans. Employee travel discounts across our partner network. Professional development budget for courses, conferences, and certifications. Well‑being resources virtual fitness classes, mental health support, and wellness stipends. How to Apply Ready to help travelers discover their next dream stay? Submit your application through our careers portal or send your resume and cover letter to careers@brighthush.com. In your cover letter, tell us why you’re passionate about travel and how your skills align with the role. Join brighthush – Where Every Journey Starts with a Smile We’re excited to welcome dedicated, customer‑centric professionals who thrive in a remote, dynamic environment. If you love travel, enjoy helping people, and want to grow your career while making a real impact, brighthush is the place for you. Apply today and become part of a team that’s shaping the future of travel booking. Apply for this job