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• About careerzynith – A Leading Provider of Connected Solutions

careerzynith is a nationally recognized, employee‑owned technology leader that delivers high‑speed broadband, television, phone, and security solutions to residential and business customers across the Midwest and beyond. With a heritage rooted in small‑town values and a commitment to innovation, careerzynith has grown to a workforce of nearly 900 dedicated professionals who share a common purpose: to empower communities with reliable, future‑ready connectivity.

Our culture is built on five core leadership behaviors—courage, humility, open‑mindedness, integrity, and respect—that guide every interaction, from boardroom strategy sessions to the everyday conversations our Customer Service Representatives have with callers. At careerzynith, we believe that the best ideas come from the front lines, and we invest heavily in the growth, well‑being, and success of each team member.

Position Overview

careerzynith is seeking an enthusiastic, professional, and highly motivated

Customer Service Representative (CSR)

to join our remote support team. This full‑time, evening‑shift role (1 pm – 9 pm) offers the flexibility to work from the comfort of your own home while delivering exceptional service to our valued customers. As the voice of careerzynith, you will be responsible for creating a positive, memorable experience for every caller, ensuring they feel heard, respected, and supported.

Key Responsibilities

• Answer inbound calls promptly, maintaining a courteous and friendly tone that reflects careerzynith’s brand values.

• Diagnose customer issues, provide accurate information, and guide callers through troubleshooting steps for internet, TV, phone, and security services.

• Document each interaction in our CRM system with clear, concise notes to ensure seamless follow‑up and continuity of service.

• Escalate complex technical problems or unresolved concerns to the appropriate specialist teams while keeping the customer informed of next steps.

• Handle confidential and private customer data in compliance with industry regulations and careerzynith’s privacy policies.

• Identify opportunities to cross‑sell or upsell careerzynith products that align with the customer’s needs, contributing to revenue growth.

• Participate in ongoing training sessions, role‑plays, and performance reviews to continuously improve product knowledge and communication skills.

• Maintain a high level of attendance, punctuality, and reliability, demonstrating a strong work ethic and dedication to team success.

• Provide feedback to management on recurring issues, process improvements, and customer sentiment to help shape future service strategies.

Essential Qualifications

To thrive in this role, candidates must demonstrate the following foundational qualifications:

Experience:

Minimum of one (1) year in a customer‑service‑oriented position, preferably within a call‑center environment.

Communication Skills:

Excellent verbal and written communication abilities, with a talent for explaining technical concepts in plain language.

Technical Proficiency:

Comfortable navigating internet browsers, email platforms, and learning new software applications quickly.

Professionalism:

Ability to interact respectfully and empathetically with customers, handling sensitive information with discretion.

Reliability:

Demonstrated dependability through consistent attendance, punctuality, and a strong sense of accountability.

Attention to Detail:

Ability to complete tasks thoroughly, accurately, and within established timelines.

Preferred Qualifications & Additional Strengths

• Prior experience working in a high‑volume call center or remote support environment.

• Proven conflict‑resolution skills, with a track record of de‑escalating challenging situations while preserving customer satisfaction.

• Familiarity with broadband, telecommunications, or home‑security products.

• Certification in customer‑service excellence (e.g., HDI, CCSP) or related technical credentials.

Core Skills & Competencies

Active Listening:

Fully engage with callers, ask clarifying questions, and confirm understanding before offering solutions.

Problem‑Solving:

Quickly assess issues, prioritize actions, and apply logical reasoning to resolve concerns efficiently.

Time Management:

Balance multiple calls and tasks while adhering to service level agreements (SLAs).

Adaptability:

Thrive in a fast‑changing environment,