Disability Case Analyst – Case Manager
Job Description:
- Proactively handle a dedicated caseload in compliance with service level agreements and targeted turnaround times
- Respond to emails and telephone calls in a timely manner
- Assess claims based on contractual, medical, and vocational barriers
- Develop positive relationships with plan sponsors, plan members, treatment providers, and internal partners
- Drive cases to successful return to work or job-resolution readiness
- Write letters communicating pertinent benefit-related information based on analytical reasoning
- Listen and communicate with plan members, including delivering difficult claims-related decisions
- Assess medical, functional, vocational, and psychosocial factors
- Design recovery and return-to-work strategies
- Collaborate with clients, employers, and healthcare providers to achieve sustainable outcomes
- Support plan members through illness, injury, and recovery across Canada
Requirements:
- Bilingualism (English and French) is an asset; if the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec
- A college or university degree in a healthcare program or equivalent work experience is considered an asset
- Ability to make meaningful decisions efficiently and optimally under tight deadlines
- Knowledge of disability management and/or group benefits is an asset
- Background in a health-related field is advantageous
- Comfortable and skilled in handling both incoming and outgoing calls
- Excellent organizational and prioritization skills
- Ability to support clients across Canada
Benefits:
- Flexible environment supporting well-being and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive compensation tied to business and individual performance
- Learning and career growth support
- Reasonable accommodation during the application process
