Customer Service Agent, English/French

Job Description:

  • Provide clear, prompt, detailed, empathetic, and customer-oriented support to consumers
  • Showcase passion and connection with the product
  • Resolve basic to complex customer inquiries via email, live chat, and phone
  • Build a network of support and trust with the customer support team
  • Understand how customers use Sezzle services and provide feedback to Product and Development teams
  • Advocate for customers and report areas for product or process improvement
  • Seek solutions to customer needs, communicate trends to leadership, and suggest innovative customer-experience solutions

Requirements:

  • Excellent communication and interpersonal skills
  • Fluent in written and spoken English
  • Fluent in written and spoken French
  • Proven success in a fast-paced support environment
  • Exceptional verbal and written communication skills for technical customer support via phone, email, and live chat
  • Ability to efficiently manage multiple tasks and use personal judgment to take initiative
  • Ability to investigate system or process details to solve customer problems
  • Passion for the work while upholding personal and corporate integrity
  • Excitement to learn new technologies and help customers succeed
  • 3+ years of customer support experience
  • Email, phone and/or live chat experience handling complex issues, troubleshooting, and problem resolution, preferably with software
  • Bachelor’s degree or an equivalent combination of education and experience
  • 3–4 training weeks
  • Full availability during the first 2 months; no vacations could be approved during this period
  • Must work from Canada and cannot work outside the country
  • Availability for a fixed shift based in Central Standard Time
  • Zendesk, LiveAgent or Jira experience is a plus

Benefits:

  • Volunteer hours and sabbatical
  • Life, LTD, medical, dental and vision insurance
  • Highly discounted LifeTime gym membership
  • RRSP with employer match
  • Competitive salary
  • Bonus structure
  • Benefits package
  • Collaborative fun co-workers
  • The opportunity to join the fastest growing FinTech alongside a team of motivated and driven individuals
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