Reception & Customer Welcome Specialist

Subaru of Orillia | Orillia, Ontario
Compensation: $18.00–$20.00 per hour, based on experience
This posting is for a current vacancy.

A warm welcome can make someone’s whole experience.

Subaru of Orillia is looking for a friendly, engaging Reception & Customer Welcome Specialist who enjoys connecting with people and helping a busy dealership run smoothly.

You’ll be the first person customers meet when they arrive and the welcoming voice they hear when they call. Whether you’re greeting a visitor, answering incoming calls, or helping someone connect with the right team member, you’ll make customers feel acknowledged, comfortable, and well looked after.

This role combines reception and customer care with select administrative responsibilities, including stocking in vehicles. Vehicle licensing is not part of the position.

Plaza Auto Group is a family-owned and operated business proudly serving our communities since 1956. We are committed to creating exceptional customer and employee experiences, with a focus on family, community, teamwork, and professional growth.

What We Offer

• Competitive hourly compensation of $18.00–$20.00, based on experience.

• Extended Health & Dental, Life Insurance, AD&D, and Long-Term Disability coverage, subject to plan eligibility.

• Training and support to help you succeed.

• Opportunities for professional growth within Plaza Auto Group.

• A welcoming team environment that values collaboration and customer care.

Key Responsibilities

• Welcome customers promptly and warmly, learn the purpose of their visit, and connect them with the appropriate person or department.

• Operate a multi-line telephone system, answering, placing callers on hold, and transferring calls courteously and efficiently.

• Manage incoming calls and in-person requests while ensuring each customer feels acknowledged.

• Take accurate messages and communicate customer requests promptly to the appropriate team member.

• Help customers navigate the dealership and provide general information about departments, hours, and available assistance.

• Stay attentive to customers who are waiting, provide updates when available, and follow up with team members as needed.

• Stock in vehicles, assign stock numbers, update registers, create dockets, and post into PBS as directed.

• Keep the reception and customer waiting areas tidy, organized, and welcoming.

• Work closely with Sales, Service, Parts, and management to support a smooth customer experience.

• Assist with light clerical tasks related to reception and customer communication.

• Handle customer information with care and discretion.

Qualifications & Skills

• A warm, engaging communication style and a strong interest in helping people.

• Excellent telephone etiquette, clear communication, and attentive listening skills.

• Experience operating a multi-line telephone system, or the ability to learn quickly.

• The ability to manage several customer requests and phone calls while remaining calm, courteous, and organized.

• Good judgment when prioritizing requests and seeking assistance.

• Strong organizational skills and attention to detail when maintaining vehicle records, recording messages, and sharing information.

• Comfort using email, Google Workspace, Microsoft Office, and learning new systems.

• Previous reception, customer service, retail, or hospitality experience is an asset.

• Dealership or PBS experience is an asset; training will be provided.

Apply Today

If you enjoy meeting people, making others feel welcome, and keeping things moving in a busy environment, we’d like to hear from you.

Submit your résumé outlining your relevant experience and interest in joining Subaru of Orillia.

Accessibility & Accommodation

Plaza Auto Group is committed to an inclusive and accessible recruitment process. Accommodations are available upon request for applicants with disabilities throughout the recruitment and selection process. Please let us know if you require accommodation.

Artificial Intelligence Disclosure

Plaza Auto Group does not use artificial intelligence to screen, assess, or select applicants during the recruitment process.