Application Support Specialist – Weekend Nights

Job Description:

  • Proactively respond to client issues and maintain active monitoring of client sites
  • Expedite resolution of requests according to Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document incidents in the ticketing system
  • Escalate unresolved issues through appropriate internal channels
  • Follow monitoring, alerting, and security procedures to safeguard client data and operational integrity
  • Analyze and troubleshoot network performance metrics
  • Collaborate with engineering and product development teams to resolve software-related issues
  • Contribute to the knowledge base and runbooks
  • Work rotating overnight and weekend shifts to meet customer and business needs

Requirements:

  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Experience working directly with clinician onboarding on clinical applications
  • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
  • PACS administrator or PACS analyst background preferred

Benefits:

  • Stock Options
  • Flexible Paid Time Off
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
  • Apple equipment
  • Sponsorship for conferences, continuing education, etc...
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...